SHOP POLICY

    RETURNS, EXCHANGE & REFUND

    We do not accept returns, exchange or refund unless the product you receive has significant defects.

    PROCESSING TIME

    Orders that do not contain preorder items are processed and shipped within 2-10 business days.

    ESTIMATED DELIVERY

    Canada (Domestic) and United States (US) : around 2 to 8 business days after being shipped.

    International : around 2 to 8 weeks or more after being shipped.

    NOTE: COVID-19 has significantly impacted international delivery time.

    TRACKING

    United States (US) : Shipped via USPS, tracking included

    Canada (CA) : Shipped via Canada Post Untracked Letter-mail for orders below $100 CAD, tracking included for orders above $100 CAD

    Other countries : Shipments via Asendia USA are tracked, Shipments via Canada Post Small Packet (Air) are untracked

    LOST PACKAGE

    Tracked Shipping: duluduludesign is NOT responsible for lost package if the tracking shows "delivered". Otherwise, please contact us via Instagram: @duluduludesign or email: duluduludesign@gmail.com

    Untracked Shipping: duluduludesign is NOT responsible for lost package.